Frequently Asked Questions

How do I find a personal trainer on Fitness999?

You can easily search and filter trainers based on your preferences (location, specialties, venue, gender, price, etc.). Our platform provides detailed profiles for each trainer so you can make an informed decision.

We offer a wide range of options: Your local hotel Gyms, your home, the trainer's preferred gym, outdoor spaces like parks, and even virtual training. You can choose the one that works best for you.

Browse trainer profiles, select the trainer you like, and choose a time, location, and venue that fits your schedule. Our secure online booking system makes it easy to confirm your sessions.

All our trainers are fully qualified, insured and vetted, with verified credentials and experience. You can review their qualifications and client reviews on their profiles.

Yes, many of our trainers offer group or shared training sessions. Discuss your needs with the trainer when booking to see if it's a good fit.

We accept major credit and debit cards, as well as secure online payment options. Your payment information is always protected.

Our platform allows for convenient rescheduling or cancellation of sessions up to 24 hours prior to the scheduled start time.

We encourage you to initially attempt to resolve any issues with your personal trainer directly via the Dispute resolution section of your account . If you are unable to reach a resolution within 3 days, please contact our customer support team. We will investigate and help resolve the matter.

When you refer a friend to Fitness 999, you'll receive a 10% credit towards your next booking after your friend signs up and places their first order. Your friend will also receive a 5% discount on their first booking. Referrals can be made through your unique referral link or code.

Many of our trainers offer additional services like nutrition coaching and personalized workout plans. Discuss your needs with your trainer to see how they can help you achieve your goals.

Absolutely! Many of our trainers specialize in bodyweight exercises or can bring portable equipment to your location. Whether you're training at home or in a park, we can customize a workout plan that fits your needs and available resources.

Pricing varies depending on the trainer's experience, location, and the type of session you choose.

Still Got Questions?

Can’t find the answer you’re looking for? Chat with our friendly team, we’re here to help.

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