Frequently Asked Questions
How do I find a personal trainer on Fitness999?
You can easily search and filter trainers based on your preferences (location, specialties, venue, gender, price, etc.). Our platform provides detailed profiles for each trainer so you can make an informed decision.
What locations are available for training sessions?
We offer a wide range of options: Your local hotel Gyms, your home, the trainer's preferred gym, outdoor spaces like parks, and even virtual training. You can choose the one that works best for you.
How do I book a training session?
Browse trainer profiles, select the trainer you like, and choose a time, location, and venue that fits your schedule. Our secure online booking system makes it easy to confirm your sessions.
What qualifications and experience do Fitness999 trainers have?
All our trainers are fully qualified, insured and vetted, with verified credentials and experience. You can review their qualifications and client reviews on their profiles.
Can I train with a friend or family member through Fitness999?
Yes, many of our trainers offer group or shared training sessions. Discuss your needs with the trainer when booking to see if it's a good fit.
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options. Your payment information is always protected.
What happens if I need to reschedule or cancel a session?
Our platform allows for convenient rescheduling or cancellation of sessions up to 24 hours prior to the scheduled start time.
What if I have a complaint or dispute with a trainer?
We encourage you to initially attempt to resolve any issues with your personal trainer directly via the Dispute resolution section of your account . If you are unable to reach a resolution within 3 days, please contact our customer support team. We will investigate and help resolve the matter.
How does the affiliate/referral program work?
When you refer a friend to Fitness 999, you'll receive a 10% credit towards your next booking after your friend signs up and places their first order. Your friend will also receive a 5% discount on their first booking. Referrals can be made through your unique referral link or code.
What if I need help with my nutrition or creating a workout plan?
Many of our trainers offer additional services like nutrition coaching and personalized workout plans. Discuss your needs with your trainer to see how they can help you achieve your goals.
I don't have any equipment - is that okay?
Absolutely! Many of our trainers specialize in bodyweight exercises or can bring portable equipment to your location. Whether you're training at home or in a park, we can customize a workout plan that fits your needs and available resources.
How much does personal training cost?
Pricing varies depending on the trainer's experience, location, and the type of session you choose.
Still Got Questions?
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